10-Years Limited Warranty

 

WHO AND WHAT DOES THIS LIMITED WARRANTY COVER?

Owllight Tulip Hybrid Mattresse are eligible for a 10-Year Limited Warranty. The terms of the Limited Warranty are as follows:

Your new mattress is covered by a 10-year limited warranty (the “Limited Warranty” or “Warranty”), which gives you specific legal rights. This Limited Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Product for which you are seeking recourse under the Warranty. The Limited Warranty thus only applies during the period in which the Product is owned and controlled by the original purchaser of that Product.

Please retain an electronic copy of your purchase invoice which will be sent via email, which will contain the information with regards to your purchase. Kindly quote the order number to our staff so that we may better assist with any issues with your purchase.

In addition, because we cannot handle international shipping and logistics expenses, your mattress must be in the Singapore at the time you wish to take advantage of the Limited Warranty.

 

This Warranty is limited to material defects resulting from defective materials or workmanship in the product you have purchased. 15 years from the date you receive your mattress via delivery or self-collection, at Owllight’s option in its sole discretion, repair or replace, or provide a substitute for, any piece or part of the Product found by Owllight to be defective in material or workmanship. The Limited Warranty applies under conditions of normal household use, but does not apply in the case of: negligence, soiling, improper cleaning, misuse, abnormal use, ordinary wear and tear, dings, dents or scratches, accident or commercial use.

 

Specifically, this Limited Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear:

• A visible indentation or sag greater than one (1) inch (2.54cm) in the foam material/below the cover level. This refers to an indentation that is visible when no weight is applied to the top of the Product. Please note that “normal wear” assumes and requires that your mattress is continuously supported by a proper foundation sufficient to support the distributed weight of your body and the mattress itself.
• Any physical flaw in the foam material that causes it to split or crack under conditions of normal household use and proper handling.

WHAT WILL WE DO?

We will repair or replace the defective Product or the defective component(s) of the Product (if applicable). In the case of a manufacturing defect in a component of the Product, such as the mattress cover, we may elect to repair or replace the component if practicable rather than replace the entire mattress, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, colour, or style available at the time of replacement, which may be different in certain respects than the original you purchased.

Any repair or replacement will not extend the original Limited Warranty period, nor will it constitute the beginning of a new limited warranty period.

WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?

This Limited Warranty does not cover:

• Changes to your mattress that are caused by or result from normal wear and use. Nor do we cover commercial use, or changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a mattress—namely, reclining and sleeping.
• Owllight mattresses are designed to work on a firm, solid surface that is structurally capable of supporting the weight of the mattress and user upon it, such as on a bed base (e.g., a frame or platform). This Warranty does not cover your Product if you use it in a manner incompatible with that intended design and use.
• Imperfections that do not prevent ordinary use and enjoyment of the Product by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not “defects” for which you can seek a remedy under this Limited Warranty.
• More specifically, this Limited Warranty excludes:

(a) minor imperfections and slight cosmetic flaws;

(b) normal wear and tear;

(c) tears, stains, soiling, burns, and discolouration that occur over time;

(d) dampness or mold;

(e) individual or personalized preferences relating to firmness, texture, comfort, etc.;

(f) normal body impressions not greater than (1) inch (2.54cm) in the mattress as measured below the cover level – in other words, some settling of the fiber in the cover should be expected and is not considered a “defect”);

(g) individual or personalised allergies and sensitivities; and

(h) naturally occurring cotton, fabric or foam aromas.

• Conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty:

(a) any unsanitary condition;

(b) stains, burns, tears, cuts, or liquid damage;

(c) use of the Product on an improper bed frame; (d) physically abusing the Product;

(e) attempting to clean the Product in an inappropriate manner; and

(f) improper storage of the Product (including storage in damp locations, areas infected with insects or rodents, or any other unprotected storage areas);

(g) commercial use; and

(h) purchase from resellers who are not authorized retailers.

• A normal increase in softness of the foams which does not affect the actual pressure-relieving properties of the product.
• Individual comfort preferences relating to firmness, design, materials and feel.
• Any minor manufacturing flaws to the packaging including, but not limited to, cosmetic flaws such as dented/dirty carton boxes.

HOW DO I MAKE A WARRANTY CLAIM?

Claims covered under this limited warranty may be made by reaching us at info@owllight-sleep.com

Please inspect your mattress and its individual components carefully within three (3) hours of receipt of delivery. You must report, within three (3) hours of delivery, any physical damage or defect that is present in the Product at the time of delivery; any physical damage to the mattress after such initial three-hour time period will not be considered a fault of Origin and may be subject to fees.

In order to process an exchange or replacement part request, we will require photos of the damaged component(s).

Last Updated - 22 March 2025