Frequently Asked Questions
Our customer support is available Everyday
Average answer time: 24h
Average answer time: 24h
How long does the rolled mattress take to expand?
Our mattresses are vacuum-sealed and rolled for easy delivery.Once unboxed, they typically expand to 90% of their full size within afew hours. However, we recommend allowing 24-72 hours forcomplete expansion and optimal comfort.
How many years of warranty do the mattresses have?
Our mattresses come with a 10 years warranty that coversmanufacturing defects and material flaws. This ensures long-lastingquality and peace of mind for your purchase. Please refer to ourwarranty policy for full details.
How fast is the delivery?
We aim to deliver your mattress as quickly as possible. Standardshipping usually takes 1-2 business days for products in stock, whileexpress delivery (if available) can shorten this time. Delivery timesmay vary depending on your location.
What is the return policy?
We offer a hassle-free return policy. If you're not completely satisfied, you can return the mattress within 30 days of purchase for a refund or exchange, provided it meets our return conditions. Please check our return policy page for full details.
How long does mattress customization take?
If you order a custom mattress, it typically takes at least two weeks to manufacture before it can be shipped. During peak seasons, shipping may be delayed. We ensure that every custom mattress meets our high-quality standards before delivery.