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Frequently Asked Questions
Our customer support team is available every day. Average response time: 24 hours.
Last updated – 10 October 2026
Last updated – 10 October 2026
How long does a rolled mattress take to expand?
Our mattresses are vacuum-sealed and rolled for easy delivery.
Once unboxed, they typically expand to about 90% of their full size within a few hours.
Please allow 24–72 hours for full expansion and optimal comfort.
How long is the mattress warranty?
Owllight Tulip Hybrid Mattress and Owllight 4D Air Light Flow Mattress Topper have a 10-year limited warranty covering manufacturing defects in the inner materials.
Please see our Warranty page for full terms.
How fast is delivery?
Most in-stock orders are delivered within 2–3 days, with an average delivery time of 2 days. Orders placed before 2 pm may be eligible for same-day or next-day delivery, subject to availability. Orders placed after 2 pm are processed from the next morning and may be scheduled for a later delivery day.
What are the standard mattress sizes in Singapore?
We follow standard Singapore mattress sizes:
- Single: 91 × 190 cm
- Super Single: 107 × 190 cm
- Queen: 152 × 190 cm
- King: 183 × 190 cm
What is your return policy?
Return eligibility varies by product:
- Owllight Tulip Hybrid Mattress and Owllight 4D Air Light Flow Mattress Topper: 100-night trial.
- Willow Smart Pillow: one-month return period.
- 3D Mattress Topper, Butterfly Pillow and bedding: 14-day return period.
Products must be unwashed, unsoiled and in their original packaging. Return delivery or collection fees apply.
Please see our Return & Refund Policy for full details.
Can I return or try a customised mattress?
No. Customised mattresses are made to your specifications and are not eligible for a trial, return or refund. For service support, please contact our team through the details on our website.