Return & Refund Policy

Owllight offers product-specific sleep trials and separate ordinary returns in Singapore. Sleep-trial returns allow eligible products to be used; ordinary returns require unused products.

Return windows by product

• Owllight Tulip Hybrid Mattress and Owllight 4D Air Light Flow Mattress Topper: 100-night trial, starting on delivery or self-collection. Use your product for at least 25 nights before requesting a return within the 100-night period. Please refer to the 100-Night Trial page.
• Owllight Willow Smart Pillow: 30-day sleep trial from delivery. Use the supplied trial cover when trying the pillow.
• 3D Mattress Topper, Butterfly Pillow, bedding, and all other standard products not listed above: 14-day return window.

Preorder items are not eligible for return or refund

Smart Bed and customised products are preorder items. They are not eligible for return or refund once an order is placed or dispatched. We provide servicing support if needed.

Customised products are also not eligible for a trial.

What conditions apply to ordinary returns?

• Items must be returned in the original packaging box and in unused, unsoiled, and unwashed condition.
• Items that are washed, stained, damaged, odorous, altered, or returned without their original packaging box will not be accepted.
• Return delivery, collection, and any applicable handling fees are the customer's responsibility. Owllight can arrange collection, or you may arrange return delivery after confirming the return with us. Collection charges are quoted per collection and vary with the product's size or weight, timing, peak-hour demand and the logistics provider's rates.

Can I return a product I have used during a sleep trial?

Yes. The unused-product requirement above applies to ordinary returns, not eligible sleep-trial returns. Tulip mattresses and 4D Air Light Flow toppers must be used for at least 25 nights and returned within the 100-night trial period, in the original packaging box and in clean, unsoiled, unwashed condition. The trial is limited to one eligible product per household; size or product exchanges are not included. Return delivery or collection fees are paid by the customer, and collection must be from the original delivery address. Willow Pillow has a separate 30-day trial from delivery; use the supplied trial cover.

How do I start a return and receive a refund?

Email info@owllight-sleep.com with your order number and return request within the applicable return window. We will confirm eligibility and provide the next steps. Refunds are processed after the item has been received and assessed. Approved refunds are returned to the original payment method.

Last updated – 16 October 2026